Frequenlty Asked Questions

Setting up your account takes only a few minutes. Sign up with your name and email, complete a quick identity verification (KYC) for security and compliance with Japanese regulations, and fund your account with a minimum of . Once activated, you’ll have access to the trading dashboard, real-time market data, and automated tools to support informed decision-making from your first trade.

We use industry-standard TLS encryption, two-factor authentication (2FA), and cold storage safeguards to protect your assets. All payments are handled through carefully vetted partners, and personal data is managed in accordance with strict privacy standards. Your security is our top priority, from registration to withdrawal.

You can request a withdrawal anytime from your account dashboard. We review and release withdrawals within 1–3 business days (Monday–Friday, JST), depending on your payment method and account status. Your bank or payment provider may require additional time to credit the funds. We do not charge hidden fees—any applicable fees and the estimated processing time are shown before you confirm your request.

You can start with the minimum deposit and explore all features at your own pace. Our platform is intuitive and secure, even for beginners, with clear navigation, educational resources, and 24/7 support to guide you every step of the way. When you’re ready, you can switch to live trading—the choice is always yours.

No prior trading experience is required. Our platform provides guided onboarding, in-depth tutorials, and AI-powered tools to streamline every step of the process. Whether you’re new to trading or a seasoned trader, you can learn, practice, and trade at your own pace. If you ever need assistance, our support team is available 24/7 via live chat and email.

Deco

How can we assist you?

We are the most trusted platform for individuals and businesses to buy, sell, and manage cryptocurrency.

By submitting your personal information and clicking the button, you agree to the website’s Privacy Policy and Terms and Conditions.